HELP CENTER
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CONTACT REBEL WRITERS
Never fear! Help is here!

Email us: support@hmward.zendesk.com
We'll get back to you within 48 biz hours. In the meantime, lots of commonly asked questions are listed above. Be sure to check those out. If you don't hear back from us within 48-hours it means something went wonky. Please check your spam folder because we reply to everyone who writes.

HELP CENTER
Help is here! Answers to commonly asked questions are listed below. This list will grow over time to make it an easy spot to find answers about courses, billing, and other student issues.

If you're having an issue that is not addressed below, then scroll to the bottom and submit an email to the address provided.
TROUBLESHOOTING & HELP TOPICS
HOW CAN I GET ON THE WAITLIST FOR THE PREMIERE MARKETING CLUB?
A sign-up list will be added to that area of the website shortly. Please be advised there is a waitlist stretching into 2019.

WHEN WILL ENROLLMENT ON THE 'MARKETING TOOLBOX' OR '60 DAY NOVEL' COURSE BEGIN?
Enrollment opens one time a year. Sign up to be alerted when the next enrollment period opens by clicking here.

CAN YOU SNEAK ME INTO A CLASS THAT IS NOT CURRENTLY ENROLLING?
New students can only register during enrollment periods. It's not possible to add a single student because of the way classes progress through the materials.

HOW CAN I UPDATE MY CREDIT CARD INFO FOR MY COURSE?
1. Log into your MEMBER area (link in upper right corner).
2. Click your PICTURE (upper rt. corner in membership area).
3. Click MANAGE SUBSCRIPTION.
4. Click UPDATE CREDIT CARD.

WHERE CAN I FIND THE BETA FEEDBACK FORM?
It is on the most recent training video.

HOW CAN I GET A REFUND?
DOur refund & cancelation polcies can be found here.

WHEN ARE NEW WRITING ESCAPE WORKSHOPS COMING?
Due to COVID-19, there are no writing workshops for 2020 or 2021.

WHERE IS INFO ON TROUBLESHOOTING LESSONS & VIDEOS? (aka MY VIDEO WON'T PLAY PROPERLY, CAN'T LOG-IN, ETC.)
Head over here to our troubleshooting section with step by step help for addressing this issue.
Go to the checkout page and follow the directions below to redeem your coupon code. The correct price will appear before you enter your credit card information. (Click on the image if you'd like to see it larger).
HOW DO I GET THE COUPON CODE TO WORK?
STEP 1
On checkout page:
Find the spot that says REDEEM COUPONIt's a little teal colored link. ​CLICK it. 
 STEP 2
A box appears.

TYPE in the coupon code listed above before the deadline.
STEP 3
 
CLICK the big teal button to redeem the code.

STEP 4
Your shopping cart total will UPDATE to the discounted price and reflect the discount.  

Need bigger pictures? Click here.
  • Office Hours: Monday-Saturday
  • Hours of Operation: 9am-6pm CST
  • Response Time: Approx. 48-hours
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